Fusion Carbon Fibre Staff Warranty Policy
Carbon Fibre is epic in many ways!
It's lightweight and super rigid.
However, like all things in the world today, it is not without its downsides.
It is much more brittle across the tube than aluminium.
It's also not as heat resistant as aluminium.
These two limitations can result in damages that may not match many peoples expectations of the material.
The damages that can occur include the following:
- Cracking along the tube.
- Deformation from too much direct heat.
- Clean breaks across the tube.
We would love to offer an unlimited warranty, however, we can't cover every case of damage caused by use and treatment of the product when it is not the result of poor manufacturing or the quality of the product.
To create some assurance for you as the customer and us as the manufacturer, we have the following policy in place.
30 DAY WARRANTY
Our 30 Day Warranty covers your Carbon Fibre for any breakages within 30 days of purchase. This allows any defects in material or workmanship to show. We will replace your Carbon Fibre parts for free (excl. shipping).
12 MONTH CARE
If impact damage occurs to your Fusion Carbon Fibre Staff within 12 months of purchase we offer 50% off replacement Carbon Fibre parts (excl. shipping).
The warranty does not cover damage caused by non-flow accidents, misuse, modification or faulty setup.
Anything over 12 months old is not covered under warranty.
We hope this helps to offer some guarantee that our manufacturing is of high quality and we back our products, but also doesn't leave us exposed to the physical limitations of carbon fibre that we can't prevent.
CARBON FIBRE CARE
